Refund & Return Policy

Thank you for shopping with us. We want you to love your purchase, but if you are not completely satisfied, we're here to help.

Return Policy:

• You have 30 days from the date of delivery to request a return.

• Items must be unused, undamaged , and in the original packaging.

• Customers are responsible for return shipping costs unless the item is defective or damaged.

Refund Process:

• Once we receive and inspect your return, we will notify you via email.

• Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Non-returnable items:

• Custom or personalized items

• Gift cards

• Clearance or final sale products

If you have any issues, please contact us at support@oriental-neoceramics.com .